Customers will receive an order confirmation and receipt via email shortly after placing their order. Be sure that the email address you use when placing your order is valid, spelled correctly, and is able to accept emails from the domain. If you have not received your order confirmation within 24 hours of placing your order, please email us and we will forward the confirmation to you. Note: Please check your Bulk Mail, Spam, or Junk Mail folders for order confirmations and correspondence from us.

The estimated timeline for preparing and dispatching orders (not delivery to the address) is up to 4 working days. Customer will receive a "Dispatch Notification" from us once the order has been dispatched.

Delivery and Timeline

We work with the following shipping suppliers:

  • DPD = Delivery to Mainland UK orders.  Next Day delivery
  • Royal Post = Delivery to UK Offshore.  Up to 5 working days delivery
  • UPS = Delivery to outside UK (Europe and other parts of the world).  Up to 14 working days delivery

Orders dispatched with DPD and UPS a "Delivery Notification" will be sent to customer's email address which contains the Tracking Number and Estimated Arrival date.   

  • If you did not receive your order after 7 working days from the date you have received the "Dispatch Notification" from us please contact us and we will investigate with the shipping supplier.  Otherwise, we will not be responsible for the lost parcel (i.e. no replacement or refund will be made).
  • If parcel is returned to us due to no one was at the premises to claim the parcel, we will re-send the parcel and additional shipping charge will apply.

Shipping Charge

The following standard shipping charges will be automatically applied to orders. Please ensure you will select the right Shipping Charge during the Checkout process:

1) UK Mainland (England, Scotland & Wales excluding Scottish Highlands and Islands)

Flat Rate = £6.95

2) UK Offshore (N. Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles)

£0.00 to £100.00 = £7.95

£100.01 to £350.00 = £16.85

£350.01 to £750.00 = £29.95

£750.01 to £1500 = £38.95

£1500.01 & over = Please contact us for the shipping charge.

3) Europe & Republic Of Ireland 

£0.00 to £130.00 = £20.95

£130.01 to £250.00 = £28.00

£250.01 to £1000.00 = £33.95

£1000.01 to £2500.00 = £42.95

£2500.01 & over = Please contact us for pricing information

4) Outside of Europe (e.g. USA, etc) 

Shipping charge is depending on the order volume. 

You can find the best price and delivery options through many different web sites that can offer comparable prices and shipping suppliers that operate around the world. Here is the process: 

- As you are placing your order, during the Checkout process, select "Customer Arrange For Delivery" option for shipping.

- Once your order is prepared we will provide the measurements and weight info for your parcel so that you can book collection with your shipping supplier.

- Your shipping supplier should send you the "shipping documentation" for your parcel.  Please send the documentation to us as we need to stick them on the parcel, otherwise the driver will not take your parcel.