Terms And Conditions

Thank you for visiting our website. By accessing or using the Site, you are acknowledging that you have read, understood, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

From time to time we may update this Site and these Terms. Your use of this Site after we post any changes to these Terms constitutes your agreement to those changes. You agree to review these Terms periodically to ensure that you are familiar with the most recent version. Prima Mica, in its sole discretion, and at any time, discontinue this Site or any part thereof, with or without notice, or may prevent your use of this Site with or without notice to you. You agree that you do not have any rights in this Site and that Prima Mica will have no liability to you if this Site is discontinued or your ability to access the Site or any content you may have posted on the Site is terminated.

The terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as 'Prima Mica' or 'us' or 'we' to the buyer hereafter referred as the Customer.The term 'you' refers to the user or viewer of our website.


  1. We will do our best to ensure that all information, descriptions, photographs and prices of products shown on the Site are correct at the time when the relevant information was entered onto the system. However, we do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our site without notice. it may be possible the information shown on our site may be subject to change without notice.
  2. By using our website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Prima Mica relationship with you in relation to this website.
  3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


  1. We may revise these terms of use at any time by amending this page.
  2. Please check this page from time to time to take notice of any changes we made, as they are binding on you.
  3. We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
  4. We do not guarantee that our site, or any content on it, will be free from errors or omissions.


Prima Mica is registered in England and Wales under company number 120017461 and our registered office is The Old Library, 19 Northload Street, Glastonbury, Somerset, BA6 9JJ, UK


  1. The content on our site is provided for general information only. It is not intended to amount to advice of any kind (including medical advice) on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
  2. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.


If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.


All prices for products are quoted in Great British Pounds Sterling (£) and are exclusive of Delivery. The total cost of your order is the price of the products ordered and delivery charges as set out in the Delivery section of the Site.


You may pay using any of the methods specified in the Payment Section . All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.


You will be guided through the process of placing an order by a series of simple instructions on the website. Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card. This is not an order acceptance.

Unless we have notified you that we do not accept your order or you have cancelled your order, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you (again via email confirming your items have been dispatched).

Once we have received your order we do not accept requests for adding extra items to your order.  You will need to place a separate order for the additional items.

If you require any information regarding your order(s) please contact us at +44 (0) 1458 851216 (Monday to Friday, 9.30am-5pm) or email us.


Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us within 3 working days from the date you have received the good for issues such as missing item (s) according to your order,  or you wish to cancel and return the goods. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.

In cases where the shipping supplier attempts to delivery and the parcel had to be returned to us due to:

- The delivery was refused by Receiver to accept the delivery.

- Customer provided incorrect Shipping Address and the parcel had to be retuned to us.

- No one is available to accept the delivery, and the shipping supplier provided  a notificataion to Customer (e.g. leaving a card) to arrange another delivery attempt without succes or Customer did not claim the parcel (i.e. Royal Mail).

We can either refund the order value minus the Shipping Charge or re-send the goods, in which case an additional Shipping Charge will be required.


If for any reason you wish to return the items that you have purchased:

  • Advise us by email that you wish to Return your order
  • Return item unopened and in its original condition for a full refund (minus the shipping charge) within 14 working days from the date the item was delivered.
  • Return the goods with a delivery service that requires our signature.
  • Once we received the Returned items we will assess if they are in its original condition.  If they are not, we can not re-sell them and will have to reject the Return and send the items back to the customer and additional shipping charge will be applied. 
  • We will process refund minus the Shipping Charge.
  • Refund will take place within 4 working days

Returns and Refunds are not offered to business clients but will be considered on a case by case basis at our sole discretion.


Due to computer monitor variances, shades may slightly vary. For this reason we offer "samples size" for all our products.  If in doubt, we would recommend buying our Sample Size Pigment to ensure getting the right shade.


Where goods have been received damaged or is not what you ordered, we would require a picture of the damaged and/or wrong product is emailed to us along with a description of the issue.  

A full refund or exchange application will only be acknowledged if the images of damaged or wrong item have been emailed to us as a proof.  

The goods will then need to be returned to our trading address together with their original packaging within 7 days of the customer receiving their order . If no such action has been taken, we shall consider the products being as described of satisfactory quality and fit for their purposes, and may not accept any reject at a later date. Where the goods are signed for, the customer bares the risk once the goods are signed for.

If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods. 


The Terms and Conditions, Privacy and Security Policy is governed by UK law, excluding conflicts of law principles.