Terms And Conditions

 

Terms & Conditions

(Last Update: 25 Feb 2026)

Welcome to Prima Mica. These terms and conditions outline the rules for the use of our website www.primamica.co.uk and apply to all transactions and interactions with our online shop. By accessing this website and placing an order, you agree to comply with these terms. If you do not agree, please refrain from using our website.

1. General Information

1.1. This website is operated by Prima Mica, registered registered in England and Wales under company number 120017461 and our registered office is The Old Library, 19 Northload Street, Glastonbury, Somerset, BA6 9JJ, UK 

1.2. Our contact email is info@primamica.co.uk, and our phone number is 01458851216.

1.3. These Terms and Conditions apply to all users of the website, including browsers, customers, and merchants.

2. Use of Our Website

2.1. You agree to use our website only for lawful purposes.

2.2. You must not use our website in any way that may impair its functionality, compromise its security, or disrupt the experience for other users.

3. Changes to These Terms and Our Site

3.1 Please check this page from time to time to take notice of any changes we made, as they are binding on you.

3.2 We may update our site from time to time, and may change the content at anytime.  However, please not that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

3.3 We do not guarantee that our site, or any content on it, will be free from errors or omissions.

4. No Reliance On Information

4.1 The content on our site if provided for general information only.  It is not intended to amount to advice of any kind (including medical advice) on which you should rely. 

4.2. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

    5. Your Account and Password

    If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

    6. Prices

    All prices for products are quoted in Great British Pounds Sterling (£) and are exclusive of Delivery and VAT. The total cost of your order is the price of the products ordered,  VAT and delivery charges.

    7. Payment

    You may pay using any of the methods specified in the Payment Section . All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.

    8. Cosmetic Raw Materials – Customer Responsibility (Important)

    8.1 Our products are sold as cosmetic-grade raw materials for formulation purposes only. They are not finished cosmetic products.

    8.2 It is the sole responsibility of the customer to:

    • Ensure correct formulation and safe usage

    • Conduct appropriate stability, compatibility, and microbiological testing

    • Perform patch testing and safety assessments

    • Ensure compliance with all applicable cosmetic regulations

    • Verify suitability for the intended application

    8.3 Prima Mica accepts no liability for:

    • Incorrect formulation or misuse of raw materials

    • Failure to conduct appropriate testing

    • Regulatory non-compliance of finished products

    • Adverse reactions arising from finished products

    8.4 The customer assumes full responsibility for any finished product created using our materials.

    9. Placing an Order

    9.1. By placing an order, you agree that:

    • You are legally capable of entering into a binding contract.
    • All information provided is accurate and complete.

    9.2. All orders are subject to availability. We reserve the right to refuse or cancel any order if we suspect fraudulent activity or for any other reason.

    9.3. Full payment must be received before your order is dispatched.

    9.4. Prices and descriptions of products may change without notice.

    10. Order Acceptance

    You will be guided through the process of placing an order by a series of simple instructions on the website. Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card. This is not an order acceptance.

    Unless we have notified you that we do not accept your order or you have cancelled your order, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you (again via email confirming your items have been dispatched).

    Once we have received your order we do not accept requests for adding extra items to your order.  You will need to place a separate order for the additional items.

    If you require any information regarding your order(s) please contact us at +44 (0) 1458 851216 (Monday to Friday, 9.30am-5pm) or email us at info@primamica.co.uk

    11. Customer Acceptance of Goods

    Upon receipt of your order, you are responsible for inspecting the goods promptly.

    If any items are missing, damaged, or incorrect, you must notify us within 3 working days of delivery so that we can investigate and resolve the issue.

    Failure to notify us within this timeframe may affect our ability to investigate the matter; however, this does not affect your statutory rights under the Consumer Rights Act 2015.

    12. Cancellation, Returns and Refunds

    12.1 Consumer Right to Cancel

    If you are purchasing as a consumer (not for business purposes), you have the right to cancel your order within 14 days of receiving your goods, in accordance with the Consumer Contracts Regulations 2013.

    To exercise your right to cancel, you must notify us in writing by email within this 14-day period.

    12.2 Returns Procedure

    If you wish to return goods:

    • You must notify us by email within 14 days of delivery.

    • Items must be returned unopened, unused, and in their original condition.

    • Goods must be returned within 14 days of notifying us of cancellation.

    • Returns must be sent using a tracked delivery service that requires a signature upon receipt.

    Upon receiving the returned goods, we will inspect them to ensure they are in their original condition and suitable for resale.

    If the goods are not returned in their original condition, we reserve the right to refuse the return and return the goods to you. In such cases, an additional delivery charge may apply.

    12.3 Refunds

    Refunds will be processed within 14 days of receiving the returned goods.

    Original shipping charges are non-refundable unless the goods are faulty or incorrect.

    The cost of returning goods is the responsibility of the customer unless the item is faulty or supplied in error.

    13. Returns Due to Damaged/Faulty or Incorrect Items

    13.1 Where goods have been received damaged or is not what you ordered: 

    • We would require a picture of the damaged and/or wrong product is emailed to us along with a description of the issue.  
    • A full refund or exchange application will only be acknowledged if the images of damaged or wrong item have been emailed to us as a proof.  
    • The goods will then need to be returned to our trading address together with their original packaging within 14 days of the customer receiving their order . If no such action has been taken, we shall consider the products being as described of satisfactory quality and fit for their purposes, and may not accept any reject at a later date. Where the goods are signed for, the customer bares the risk once the goods are signed for.
    • Once the above conditions are met, refunds will be processed within 4 working days from the date we received the damaged/faulty or incorrect items.

    13.2 If a customer believes that a parcel has been tempered with at the time of accepting the delivery of goods they should refuse accepting the parcel.

    14. Business Customers

    Where goods are purchased for business, trade, or commercial purposes:

    • Consumer cancellation rights do not apply

    • Returns are accepted solely at our discretion

    • The buyer is deemed competent in the handling and use of cosmetic raw materials

    15. Shipping and Delivery

    15.1. We ship to the UK and internationally. Delivery times and charges depend on your location and shipping method. For more information please refer to Delivery & Shipping on this website.

    15.2. You will receive a confirmation email once your order has been dispatched.  For more information please refer to Delivery & Shipping on this website.

    15.3. We are not responsible for delays caused by third-party couriers.

    16. Storage and Handling

    Products must be stored in appropriate, dry, and temperature-controlled conditions.

    We are not responsible for deterioration caused by improper storage or environmental exposure after delivery.

    17. Limitation of Liability

    Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.

    Subject to this:

    • Our total liability shall not exceed the purchase price of the goods supplied.

    • We shall not be liable for indirect, consequential, or economic losses, including loss of profit, business interruption, or loss of goodwill.

    • We are not liable for losses arising from the manufacture, distribution, or sale of finished products incorporating our raw materials.

      18. Intellectual Property

      18.1  All content on this website, including text, images, logos, and graphics, is owned by or licensed to Prima Mica.
      18.2. You may not reproduce, distribute, or modify any content without our prior written consent.

      19. Privacy

      19.1 Your personal information is handled in accordance with our Privacy Policy.
      19.2  By using our website, you consent to the collection and use of your data as described in our Privacy Policy.

      20. Governing Law

      20.1 These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

      20.2 Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

      21. Changes to Terms and Conditions

      21.1 We reserve the right to update or amend these terms at any time without prior notice.
      22.2  The latest version of the terms will be available on this page, and your continued use of the website constitutes your acceptance of any changes.